Company Overview:
ZignaAI is focused on delivering innovative solutions that transform healthcare payment operational processes. We empower payers, providers and patients with AI powered software solutions that drive transparency in healthcare payment services. Built-in intelligence enabled machine learning algorithms deliver pre-billing payment accuracy solutions and avoid provider abrasion. We differ from traditional payment services solutions by resolving issues at root by ensuring accurate payments, automating processes, with nudges delivered to billing coders. Our innovative and scalable solutions cover Medicaid, Medicare and Commercial policies and more.
Opportunity Overview:
Full-time position, in-office, Hyderabad. This position is with the Technology team. This position will require the candidate to engage critical thinking skills, be intellectually curious, and demonstrate great attention to detail. Requires excellent communications skills both written and oral. Must possess the ability to work with a diverse group of talent both in-person and globally.
Orientation period of 90 days (about 3 months).
Responsibilities:
- Create requirements and specifications for product features
- Serves as a liaison with product leaders, data and development teams supporting and participating in the development and maintenance of healthcare applications for payment integrity.
- Document business requirements, functional requirements and design specifications.
- Partner with engineering teams (data and technology) to develop solution that meets business requirements
- Communicates effectively with various client team members (internal and external).
- Develops and maintains a robust, working knowledge of the business area that they support.
- Uses analytical techniques to design, develop, and maintain reports, scorecards, and dashboards that provide insight to the organization.
- Concluding and processing in-depth data analysis using simple but not limited to a spreadsheet, Microsoft tools.
- Work respectfully with a diverse team of professionals to meet the needs of ZignaAI healthcare payment solutions and projects.
- Arrange, prepare for, attend and run team meetings.
- Be a self-motivated team member who will complete work tasks as assigned and timely.
- Comply with all ZignaAI policies and procedures including HIPAA and other state and federal regulations.
- Work a shift that overlaps time zones for IST and EST/EDT.
- This role works with a diverse team of professionals at all levels in a global work environment.
- Develops/Supports implementation plans and timelines, reviews information and provides recommendations.
- Manages, develops and monitors assigned projects against defined project objectives by developing and maintaining key performance indicators, balanced scorecards and identifying opportunities for improvement.
- Gathers information, assesses, determines or identifies trends and recommends changes in project scope where appropriate.
- Coordinates the work activities related to the production of major reports and documents related to key project objectives.
- Verifies accuracy, consistency and integrity of data; consults with key players and leadership to validate contents of reports and documents.
- Ensures quality improvement and utilization management systems and monitors processes are in place.
- Ability to transfer knowledge to junior staff and colleagues.
- Completes all responsibilities as outlined on annual Performance Plan.
- Completes all special projects and other duties as assigned
Minimum Qualifications:
We are a startup and expect each team member to wear multiple hats, take initiative, and spot and solve problems.
- Able to work in-office, Hyderabad, India.
- Commerce, Finance, Industrial Engineering, Health, or Business Administration, plus five (3) years’ recent, related experience in decision support, business analysis and/or health care management in a large complex organization, or an equivalent combination of education, training and experience.
- Expert in Excel and Word.
- Professional use of email and Teams.
- Effective presentation, verbal and written communication, and interpersonal skills.
- Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.
- Confidently managed stakeholder expectations and communications across all product design and development projects.
- Collected Voice of the Customer feedback and insights to create meaningful user stories and use cases.
- Maintained and prioritized each product's backlog of feature requests and bug fixes.
- Ability to do the manual testing and able create a bug to resolve in the provided target date.
Knowledge, Skills, Behaviors:
- Takes responsibility for work assignments, tasks and timelines.
- Possesses excellent time management and work prioritization skills.
- Takes ownership of problem solving.
- Demonstrates excellent written and verbal communication skills, strong analytical skills, and attention to detail.
- Works well within a team regarding communication, sharing ideas, respect for co-workers, company, and clients.
- Ability to analyze complex data and synthesize.
- Ability to work well both independently and with a team.
- Welcomes learning, problem-solving and working as a team to deliver outstanding products with outstanding support.
- Candidate should be self-driven to provide quality work within the needs of the department.
What are we looking for?
- Great attention to detail and effective communication skills (written and spoken)
- An analytical learning mind who is curious to learn new things
- Excellent problem solving and multitasking skills